We take our users privacy very seriously and are committed to complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
- We collect personal information necessary so that we can operate the website and any functionality and services made available through the website and also to anticipate and resolve problems with the website, to create and inform consumers and organisations about products and services available through our website that better meet their needs, to send confirmation notices when people request information or services from us and for our recruitment purposes.
- We also collect personal information so that we can furnish information to prospective customers and organisations regarding career opportunities, becoming a partner, distributor, customer, or an employee of our organisation.
- The type of personal information that we collect through our website includes names, email addresses, credit card details, postal addresses, billing addresses and IP addresses. In addition, we also collect job titles and any other personal information that a person voluntarily discloses to us.
- We take reasonable steps to protect the personal information that we retain from misuse, interference and loss and from unauthorised access, modification or disclosure.
For further information about our privacy practices, you can contact the Privacy Officer at the following address:
The Privacy Officer, Tricentis APAC Pty Ltd
Level 3, Suite 4, 2-12 Foveaux St
Surry Hills, NSW 2010
Why we collect personal information
As an online business, it is necessary for us to collect personal information from our website users, including our Registered Users, and from other persons who contact us from time to time. We may need to access personal information in order to apply technical support to a particular user or to answer questions about an experience that a user may have when using our website. The majority of personal information we collect relates to users of our website. We may collect personal information if it is provided to us via our web site, via email, by telephone, or via application forms. We may obtain personal information directly from third parties such as our sales agents and any of their representatives. In addition, we may obtain personal information from public sources, where available. However, if it is reasonable and practicable to do so, we will collect personal information about an individual only from that individual.
Personal information we collect
At present, the personal information we may collect includes names, email addresses, credit card details, postal addresses, billing addresses and IP addresses. We also collect job titles and any other personal information that a person voluntarily discloses to us.
In addition, we log access to our website, and in those circumstances track the IP address used, the data and time of the visit, the pages viewed and the type of browser used so we can establish a broad understanding of site traffic patterns, assist in diagnosing server problems and perform site administration.
What we do with personal information
We hold personal information that we collect in our computer systems and in databases hosted by us or our third party providers. We use reasonable steps to protect personal information we hold from misuse, loss, unauthorised access, modification or disclosure For example, certain parts of our website contain Secure Socket Layer ("SSL") encryption. We maintain other electronic (e-security) measures for the purposes of securing personal information, such as passwords, firewalls and antivirus software. We also maintain physical security measures in our buildings and offices.
We may use or disclose personal information that we collect for all or any of the following purposes:
- Conducting publicity campaigns;
- Handling complaints;
- Managing employee records;
- Running our website;
- Sending out a newsletter;
- In order to process an application or enquiry made on the website;
- In order to identify you when we are contacted with questions or concerns regarding our website;
- When our customers seek our technical support;
- When engaging third parties to conduct research and development of our website;
- When providing information to our legal, accounting or financial advisors/representatives or debt collectors for debt collection or other purposes; or
- Where authorised or required by law.
In addition to the above situations, we may also need to disclose personal information to enforcement bodies for any of the following reasons:
- The prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law;
- The enforcement of laws relating to the confiscation of the proceeds of crime;
- The protection of the public revenue;
- The prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct;
- The preparation for, or conduct of, proceedings before any court or tribunal, or implementation of the orders of the court or tribunal.
We do not send "junk" or unsolicited e-mail in contravention of the Spam Act 2003 (Cth). We will, however, use e-mail from time to time to respond to inquiries, confirm purchases, or contact users of our website regarding their experiences with our website. Anytime a customer or visitor receives e-mail it does not want from us the customer can request that we not send further e-mail by contacting us via email at: firstname.lastname@example.org
We value opinions and comments from our website users, so from time to time we may conduct online surveys and questionnaires. These surveys and questionnaires are entirely optional for all customers. Typically, the information is aggregated and used to make improvements to our website and to develop attractive service features and promotions. Survey and questionnaire participants are anonymous unless otherwise stated in the survey.
Contractors and offshore providers
We may transfer your personal information to our suppliers and service providers who assist us with providing our website, where we consider it necessary for them to provide that assistance. They are located in Australia and United States (via our support tool Intercom).
If you do not provide your personal information to us
If you refuse to provide us with personal information or you provide us with erroneous personal information, we will be unable to provide the functionality and services made available through the website to you.
Destruction and de-identification of personal information
We will destroy and/or de-identify personal information that we collect where we have legal obligations to do so.
How to access and correct personal information held by us
To ensure that we only obtain, collect, use and disclose accurate, complete and up to date personal information, we invite you to contact us and inform us if any of your personal details we hold change or if any of the personal information held by us is otherwise incorrect or erroneous.
You may request access to your personal information held by us by contacting the Privacy Officer at the above address.
We will charge you a fee of $10.00 to provide you with a copy of the personal information that we hold about you.
We will handle your request for access to your personal information in accordance with our statutory obligations.
If you wish to make a complaint regarding our privacy practices, please contact the Privacy Officer at the above address.
We will use our best endeavours to resolve the complaint within 10 business days following receipt of your complaint. This may include working with you on a collaborative basis to resolve the complaint or us proposing options for resolution.
If you are not satisfied with the outcome of a complaint you make you can refer the complaint to the Office of the Australian Information Commissioner (OAIC) who can be contacted using the following details:
Call: 1300 363 992
Address: GPO Box 5218, Sydney NSW 2001